Employment

 

If you’re excited about connecting with people, gift-giving, and fostering a positive impact in our community, do we have a full-time position for you!

As a Customer Care Specialist, your primary responsibilities will be getting to know our customers and making their day by helping them find the perfect gift. The ideal candidate will exhibit the ability to drive sales through genuine customer interaction and active listening, as well as be comfortable using technology for point-of-sale transactions and inventory maintenance.

This role is anticipated to begin late April/early May with some flexibility for the start date. The schedule for this position is 9:45am-5:15pm Monday, Tuesday, Wednesday, and 9:45am - 6:15pm Friday & Saturdays.

 

Role Responsibilities

  • Ensure customers feel welcomed and prioritized, anticipating their needs and offering support.

  • Sales floor duties to include customer service, point-of-sale transactions, and maintaining store presentation.

  • Maintain reliability and punctuality by consistently meeting work schedule expectations.

  • Demonstrate honesty and trustworthiness, taking ownership of mistakes and actively working to improve.

  • Remaining stationary for periods of time and traversing the store for the duration of the shift.

  • Occasionally ascend/descend a ladder to access products and materials.

  • Follow guidelines and best practices to meet quality standards.

  • Use of computer applications to manage workflow and incoming/outgoing shipments.

  • Processing incoming shipments and preparing items for sales floor.

  • Communicate noteworthy information through appropriate channels such as Slack, comm logs, etc.

 

Role Qualifications

  • Exceptional interpersonal skills to maintain a positive and professional demeanor while interacting with customers and teammates.

  • A continuous improvement mindset in all aspects of the role.

  • Demonstrated ability to problem solve and troubleshoot, asking for input and guidance when appropriate.

  • Willingness to accept feedback and coaching, implementing changes immediately.

  • Required: Ability to work some holidays as scheduled and throughout the month of December. We are closed Thanksgiving, Christmas Day, & New Year’s Day.


Nice-to-Haves

  • Desire to grow with the role and learn the ins and outs of small business

  • Previous professional experience managing tasks and time effectively, with a proven ability to demonstrate high attention to detail and recognize/act upon patterns.

  • Previous retail experience within the last 10 years

  • Enthusiasm for Tigertree products and the ability to showcase this passion to customers

  • Style presentation that aligns with the brand and fosters a positive shopping experience

  • Previous experience in packing and shipping is a plus

  • Experience with Lightspeed Retail 

  • Experience with Ecom sales



We offer $17/hour to start, an employee discount, and a vibrant work environment. If you feel you would be a great addition to the team, we would be thrilled to hear from you! Please submit your resume in PDF format as well as a personable introduction to morgan@shoptigertree.com. Make sure you have included any relevant experience in your resume.

If you are invited to an interview, please expect that we will be asking for some examples in reference to the listed qualifications and work history. If you don’t meet all the qualifications, please apply anyway, we’re looking forward to hearing from you!

 

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