Employment

 

If you’re excited about connecting with people, gift-giving, and fostering a positive impact in our community, do we have a position for you! 

We currently have openings for Tigertree weekend help as well as a Cub Shrub full-timer!

 

As a Customer Care Specialist, your primary responsibilities will be getting to know our customers and making their day by helping them find the perfect gift. The ideal candidate will exhibit the ability to drive sales through genuine customer interaction and active listening, as well as be comfortable using technology for point-of-sale transactions and inventory management.

Full weekend availability (generally) and full December availability are required for both positions. We are closed Christmas Day and New Year's Day with shortened hours on Christmas Eve.

 

Your Role

• Ensure customers feel welcomed and prioritized, anticipating their needs and offering support.
• Use computer applications to manage workflow, data entry, and incoming/outgoing shipments.
• Maintain reliability and punctuality by consistently meeting work schedule expectations.
• Demonstrate honesty and trustworthiness, taking ownership of mistakes and actively working to improve.
• Remain stationary for periods of time and traversing the store for the duration of the shift.
• Occasionally ascend/descend ladders of varying heights to access products and materials.
• Process incoming shipments, prepare items for the sales floor, and stock out.
• Communicate noteworthy information through appropriate channels such as Slack, comm logs, etc.
• Transport packages under 50 pounds within the store with or without help, and use equipment such as dollies.
• Problem solve autonomously using critical thinking, asking for input and guidance when needed.
• Availability to be scheduled at least one of these days: November 27th, 28th, 29th, as well as some of the days during the week leading up to Christmas.
  
  

What you bring

• Personal style that aligns with the brand
• Recent customer service experience
• Natural gravitation towards problem solving while being open to feedback and taking action
• Emotional intelligence skills to handle customer interactions and potential issues/concerns courteously and professionally
• Self-motivated and able to focus & work independently, using critical thinking to prioritize tasks
• Well-rounded sense of urgency
• Cub Shrub position:
  • Knowledge of child development for ages 0-5
  • Typing skills with an eye for detail are essential as our main inventory system does not have built-in spellcheck. If you are only able to type with your pointer fingers this position will be unsuitable.

 

What will set you apart

• Desire to grow with the role and learn the ins and outs of small business

• Previous professional experience managing tasks and time effectively, with a proven ability to demonstrate high attention to detail and recognize/act upon patterns

• Experience with omnichannel retail and online order fulfillment

• Desire to commit at least one year if hired (there's a lot to learn!)

• Full weekend availability (although we rarely schedule folks for full weekends unless they ask to be)
• Cub Shrub position: Leadership instincts with the desire to learn the ins and outs of small business

 

We offer $17-18/hour to start, an employee discount, PTO (available for all permanent staff), profit sharing, and a vibrant work environment.  If you feel you would be a great addition to the team, we would be thrilled to hear from you! Please submit your resume in PDF format as well as a personable introduction to morgan@shoptigertree.com. Make sure you have included any relevant experience in your resume as well as your general work availability.

If you are invited to an interview, please expect that we will be asking for some examples in reference to listed qualifications and work history. If you don’t meet all the qualifications, please apply anyway, we’re looking forward to hearing from you!

 

Updated 8/7/2026.