Shipping and Returns
Payment
We are able to accept the following forms of payment:
Visa
Mastercard
American Express
Discover
Apple Pay
Google Pay
ShopPay (online only)
AmazonPay (online only)
*A 7.5% sales tax is only applicable to merchandise shipped to an Ohio address.
Promo Codes and Paying with Gift Cards
If you have a discount code or gift card, you will enter it in the designated field once you reach the payment page during checkout. If you have any issues with your gift card, please call us during business hours:
Gift and Order Notes
If you would like us to include a handwritten gift note (at no extra charge) please type it into the designated field on the Shopping Cart page. This is also where you will let us know when you have a preference on color if you are purchasing an item that comes in assorted colors:
Shipping and Handling
Most orders will ship within 24 hours, except when impacted by holidays. At this time we are unable to ship to mail forwarding services.
Pick up orders will usually be ready within one hour during business hours, or by opening the following business day if placed after close.
Tracking
All domestic orders are shipped via USPS or UPS, depending on the size and weight of your package. You will be emailed a tracking number when your order has been processed and awaiting carrier pick up.
Postage Rates
Continental United States
| Type of Shipping | Transit Time | Shipping Cost |
| Standard | 1-10 business days | $5.95 |
| Free Standard | 1-10 business days | Orders of $99 or more |
| In Store Pick Up | See Shipping and Handling for details | Free |
Rest Of The World
For the time being we are unable to ship internationally and to U.S. territories. We just aren't able to manage our international shipping costs in a way that makes sense for both us and our customers. We hope to have this problem solved in the near future.
Gift Cards
Gift cards purchased online will be emailed to you or your recipient within 24 hours and may only be used for online shopping. Physical gift cards for in-person shopping may be purchased in store. Gift cards never expire or depreciate in value.
Gift cards purchased prior to 2019 may not work on our website due to a system update. Please use our contact methods listed at the bottom of this page with your gift card number on hand so we can process a new card for you.
Returns and Exchanges
Online purchase Returns
If for any reason you are not happy with your purchase, you may return the items postmarked within 14 days of receipt for an online merchandise credit or refund less the shipping fees. Items ordered with free shipping are still subject to a refund minus the actual cost of return shipping.
All sales are final on edible/food products, custom or special orders, sale merchandise and vintage items. Return items in original condition (unworn, unwashed, unaltered) with the tags attached. Because we cannot be responsible for packages mailed to us, we suggest that you use a trackable and insured mail service. Please allow 2 weeks from the time you mail your order for your return or exchange to be processed.
Please email josh@shoptigertree.com to verify your return and send shipping instructions.
As an added convenience to our local customers, we will be happy to issue an exchange or store credit for your online purchase at the Columbus store. Conditions stated above apply to in person returns.
In Store purchase Returns
Returns will be accepted within 14 days of receipt to be credited to the original form of payment or for store credit or exchange. Return items in original condition (unworn, unwashed, unaltered) with the tags attached. All sales are final on vintage and clearance merchandise.
Exchanges
If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. Once we receive your return, we will process a refund for the cost of the returned item and send you an email.
Online Security
Your credit card information and personal information is safe. Protecting your information is our highest priority. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology.
Privacy Policy
We are committed to protecting your privacy. We do not sell or rent the information you provide us to anyone.
Need more help?
Please feel free to contact us with any questions, concerns, or comments.
Store Phone
(614) 299-2660
Store Hours
Monday - Thursday: 10am-5pm
Friday - Saturday: 10am-6pm
Sunday: 12pm-5pm
Email: josh@shoptigertree.com