Shipping policy
Shipping and Handling
Most orders will ship within 24 hours, except when impacted by holidays. At this time we are unable to ship to mail forwarding services.
Pick up orders will usually be ready within one hour during business hours, or by opening the following business day if placed after close.
Tracking
All domestic orders are shipped via USPS or UPS, depending on the size and weight of your package. You will be emailed a tracking number when your order has been processed and awaiting carrier pick up. All orders come with minimum insurance.
Sometimes packages get lost along the way to their recipient. If a package is lost in transit, we will work with the carrier to locate it and get it to you ASAP. If your package is shown as "delivered" and it was delivered to the correct address, Tigertree will not be able to assist you further as we have done everything correctly to get it to the recipient. As a small business, we will not be able to re-ship the package or offer a refund. The customer will need to file a claim directly with the mail carrier.
Returns and Exchanges
Online purchase Returns
If for any reason you are not happy with your purchase, you may return the items postmarked within 14 days of receipt for an online merchandise credit or refund less the shipping fees. Items ordered with free shipping are still subject to a refund minus the actual cost of return shipping.
All sales are final on edible/food products, custom or special orders, sale merchandise and vintage items. Return items in original condition (unworn, unwashed, unaltered) with the tags attached. Because we cannot be responsible for packages mailed to us, we suggest that you use a trackable and insured mail service. Please allow 2 weeks from the time you mail your order for your return or exchange to be processed.
Please email tigertreestaff@gmail.com to approve your return and receive shipping instructions.
As an added convenience to our local customers, we will be happy to issue an exchange or store credit for your online purchase at the Columbus store. Conditions stated above apply to in person returns.